NCC faces pressure to move telecoms from subscriber growth to service quality
Nigeria’s telecoms regulator and operators were pressed at the 95th Telecom Consumer Parliament in Lagos to treat call reliability, transparent billing and complaint resolution as the real test of the sector, not just the size of the subscriber base. Consumer advocate Chiso Ndukwe-Okafor pointed to 197.4 million active telephony subscriptions and 158.5 million internet subscriptions in the NCC’s August 2026 data, but argued that those numbers do not show whether users are getting stable service or clear remedies. NCC chief Aminu Maida said the commission had recorded more than 6,500 network interventions this year, 75 million airtime compensations and nearly three million refunds for failed airtime and data purchases. For Nigerian users and businesses, the issue is practical: poor connectivity and failed transactions are now direct costs in a digital economy.